Details for: Know your customer : new approaches to customer value and satisfaction /

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Material type: Text

TextPublication details: Cambridge, Mass. : Blackwell Business, 1996.Description: xvii, 338 pISBN:

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Holdings
Item type	Current library	Collection	Call number	Status	Notes	Date due	Barcode
Books	Matheson Library Main Collection	Main Collection	658.812 W893 (Browse shelf(Opens below))	Available	A \| 02-13-97		121241

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Previous	658.812 M523h How to handle major customers profitably	658.812 T234 After sales service systems and records /	658.812 W594c The customer-driven company : moving from talk to action /	658.812 W893 Know your customer : new approaches to customer value and satisfaction /	658.812 Z48d Delivering quality service : balancing customer perceptions and expectations /	658.816 M961 Price policies and practices : a source book in readings/	658.816 P947 Pricing for profit.	Next