Matheson Library
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Know your customer : (Record no. 72400)

MARC details
000 -LEADER
fixed length control field 00647nam a2200205 8 4500
001 - CONTROL NUMBER
control field 00135097
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20240602103230.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 970213s1996 mau b 001 0 eng
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 1557865531
100 1# - MAIN ENTRY--PERSONAL NAME
Personal name Woodruff, Robert B.
245 10 - TITLE STATEMENT
Title Know your customer :
Remainder of title new approaches to customer value and satisfaction /
Statement of responsibility, etc. Bob Woodruff, Sarah Gardial.
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc. Cambridge, Mass. :
Name of publisher, distributor, etc. Blackwell Business,
Date of publication, distribution, etc. 1996.
300 ## - PHYSICAL DESCRIPTION
Extent xvii, 338 p.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Consumers' preferences.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Marketing
General subdivision Management.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Consumer satisfaction.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Quality of products.
700 1# - ADDED ENTRY--PERSONAL NAME
Personal name Gardial, Sarah,
Dates associated with a name 1957-
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Source of classification or shelving scheme Dewey Decimal Classification
Holdings
Withdrawn status Lost status Damaged status Not for loan Collection Home library Current library Shelving location Date acquired Total checkouts Full call number Barcode Date last seen Price effective from Koha item type Public note
        Main Collection Matheson Library Matheson Library Main Collection 02.06.2024   658.812 W893 121241 27.03.2018 27.03.2018 Books A | 02-13-97