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The service edge : 101 companies that profit from customer care / by Ron Zemke with Dick Schaaf ; foreword by Tom Peters.
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TextPublication details: New York, N.Y. : New American Library, c1989.Description: xviii, 584 pISBN: - 0453006477
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Matheson Library | 658.812 Z53s (Browse shelf(Opens below)) | Available | 075076 |
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| 658.8102 N943s Selling through independent reps / | 658.8104 P965 Product management in action / | 658.812 H816w Winning ways : achieving zero-defect service / | 658.812 Z53s The service edge : 101 companies that profit from customer care / | 658.816 A848 Assisting clients in determining pricing for manufactured products. | 658.816 C912 Creative pricing / | 658.816 G116p Pricing, principles and practices / |
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