The service edge : 101 companies that profit from customer care /
Zemke, Ron.
The service edge : 101 companies that profit from customer care / by Ron Zemke with Dick Schaaf ; foreword by Tom Peters. - New York, N.Y. : New American Library, c1989. - xviii, 584 p.
"NAL books."
0453006477
90025169
Service industries--Management.--United States
Customer services--United States.
The service edge : 101 companies that profit from customer care / by Ron Zemke with Dick Schaaf ; foreword by Tom Peters. - New York, N.Y. : New American Library, c1989. - xviii, 584 p.
"NAL books."
0453006477
90025169
Service industries--Management.--United States
Customer services--United States.