Matheson Library
Empowering Knowledge, Inspiring Discovery

The service edge : 101 companies that profit from customer care /

Zemke, Ron.

The service edge : 101 companies that profit from customer care / by Ron Zemke with Dick Schaaf ; foreword by Tom Peters. - New York, N.Y. : New American Library, c1989. - xviii, 584 p.

"NAL books."

0453006477

90025169


Service industries--Management.--United States
Customer services--United States.