Improving service quality : (Record no. 72729)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00556nam a2200181ua 4500 |
| 001 - CONTROL NUMBER | |
| control field | 00145521 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | PWmBRO |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20240602103243.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 970724s xx eng |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 188401545X |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Milakovich, Michael E. |
| 245 10 - TITLE STATEMENT | |
| Title | Improving service quality : |
| Remainder of title | achieving high performance in the public and private sectors / |
| Statement of responsibility, etc. | Michael E. Milakovich. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | Delray Beach, Flo. : |
| Name of publisher, distributor, etc. | St. Lucie Press, |
| Date of publication, distribution, etc. | 1995. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | xx, 258 p. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Industrial managment. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Qualiaty control. |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Dewey Decimal Classification |
| Withdrawn status | Lost status | Damaged status | Not for loan | Collection | Home library | Current library | Shelving location | Date acquired | Total checkouts | Full call number | Barcode | Date last seen | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Main Collection | Matheson Library | Matheson Library | Main Collection | 02.06.2024 | 658.562 M637 | 122393 | 27.03.2018 | 27.03.2018 | Books |