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Improving service quality : achieving high performance in the public and private sectors /

Milakovich, Michael E.

Improving service quality : achieving high performance in the public and private sectors / Michael E. Milakovich. - Delray Beach, Flo. : St. Lucie Press, 1995. - xx, 258 p.

ISBN: 188401545X

Subjects--Topical Terms:
Industrial managment.
Qualiaty control.

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