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Delivering quality service : balancing customer perceptions and expectations / Valarie A. Zeithaml, A. Parasuraman, Leonard L. Berry.

By:

Zeithaml, Valarie A

Contributor(s):

Material type: Text

Text

TextPublication details: New York : Free Press, c1990.Description: xi, 226 pISBN:

0029357012

Subject(s):

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Holdings
Item type	Current library	Collection	Call number	Status	Date due	Barcode
Books	Matheson Library Main Collection	Main Collection	658.812 Z48d (Browse shelf(Opens below))	Available		075599

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