Matheson Library
Empowering Knowledge, Inspiring Discovery
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1.
Managing services : marketing, operations, and human resources / Christopher H. lovelock. by
Edition: 2nd ed.
Material type: Text Text; Format: print
Publication details: Englewood Cliffs, NJ : Prentice Hall, 1992
Availability: Items available for loan: Matheson Library (1)Call number: SR 658 L899.

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2.
Services management : an integrated approach / edited by Bart Van Looy, Paul Gemmel, Roland Van Dierdnock. by
Edition: 2nd ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Harlow, UK : Financial Times, Prentice Hall, 2003
Online resources:
Availability: Items available for loan: Matheson Library (1)Call number: SR 658 S491.

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3.
Service operations management : improving service delivery / Robert Johnston and Graham Clark. by
Edition: 2nd ed.
Material type: Text Text; Format: print regular print ; Literary form: Not fiction
Harlow, England ; New York : FT/Prentice Hall, 2005
Availability: Items available for loan: Matheson Library (1)Call number: 658 J73.

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