TY  - BOOK
AU  - Facchinetti, Annie.
TI  - Responding  to the call: Annie Facchinetti
SN  - 0864582862
U1  - 658.812 22
PY  - 2003///
CY  - Victoria
PB  - Tertiary Press
KW  - Call centers
KW  - Customer services
KW  - Telephone in business
KW  - Telephone
KW  - Etiquette
N1  - Includes index; Bibliography page 169
ER  -