Facchinetti, Annie. <br/><br/>
Responding  to the call /  Annie Facchinetti. 

 - vii, 179 pages ;  25 cm. 
<br/><br/> Includes index. 
<br/><br/>Bibliography page 169. 
<br/><br/><label>ISBN: </label>0864582862 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Call centers--Customer services.<br/>Telephone in business.<br/>Telephone--Etiquette.
<br/><br/><label>Dewey Class. No.: </label>658.812  / F137