Saylor, James H. <br/><br/>
TQM simplified:  a practical guide/ 
James H, Saylor 
 - 2nd ed 
 - New York :  McGraw-Hill,  c1996. 
 - xxvi, 369 p.:  ill. ; 
<br/><br/><label>ISBN: </label>0070576785 
<br/><br/><label>Dewey Class. No.: </label>658.562  / S275