TY  - BOOK
AU  - Garner,Ron
AU  - Garner,C.William
TI  - The service consultant: principles of service management and ownership 
SN  - 1133612350
PY  - 2014///
CY  - Australia
PB  - Cengae Learning
KW  - Service industries
KW  - Management
KW  - Automobile industry and trade
N1  - Includes index
UR  - http://www.cengagebrain.com
ER  -