TY  - BOOK
AU  - Nankervis,Alan
TI  - Managing services
SN  - 9780521606516
PY  - 2005///
CY  - Cambridge, UK
PB  - Cambridge University Press
KW  - Management science
KW  - Pacific Area
KW  - Australasia
KW  - Australia
N1  - Includes references and index
ER  -