Managing services / 
edited by Alan Nankervis. 
 - Cambridge, UK :  Cambridge University Press,  2005. 
 - xiv, 362 p. :  ill. ;  25 cm. 
<br/><br/>Includes references and index. 
<br/><br/><label>ISBN: </label>9780521606516 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Management science--Pacific Area.<br/>Management science--Australasia.<br/>Management science--Australia.