Clair, Guy St. <br/><br/>
Total quality management in information services / 
Guy St Clair. 
 - London :  Bowker-Saur,  1996. 
 - ix, 261 p. ;  24cm. 
<br/><br/><label>ISBN: </label>1857390393 (hardback : alk. paper) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Information services--Management.<br/>Total quality management.