TY  - BOOK
AU  - Milakovich,Michael E.
TI  - Improving service quality: achieving high performance in the public and private sectors 
SN  - 188401545X
PY  - 1995///
CY  - Delray Beach, Flo.
PB  - St. Lucie Press
KW  - Industrial managment
KW  - Qualiaty control
ER  -