Milakovich, Michael E. <br/><br/>
Improving service quality :  achieving high performance in the public and private sectors / 
Michael E. Milakovich. 
 - Delray Beach, Flo. :  St. Lucie Press,  1995. 
 - xx, 258 p. 
<br/><br/><label>ISBN: </label>188401545X 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Industrial managment.<br/>Qualiaty control.