TY - BOOK AU - Ho,Samuel K.M. TI - TQM, an integrated approach: implementing Total Quality through Japanese 5-S and ISO 9000 SN - 0749415614 PY - 1995/// CY - London PB - Kogan Page KW - Industrial management KW - ISO 9000 Series Standards KW - Quality assurance KW - Management KW - Quality control KW - Standards KW - Total quality management ER -