TY  - BOOK
AU  - Poirier,Charles C.
AU  - Tokarz,Steven J.
TI  - Avoiding the pitfalls of total quality
SN  - 0873893492
PY  - 1996///]
CY  - Milwaukee, Wisc.
PB  - ASQC Quality Press
KW  - Total quality management
KW  - Strategic planning
ER  -