TY  - BOOK
AU  - Drew,Paul
AU  - Heritage,John
TI  - Talk at work: interaction in institutional settings 
SN  - 0521374898
PY  - 1992///
CY  - Cambridge
PB  - University of Cambridge
KW  - Interpersonal relations
KW  - Sociolinguistics
KW  - Oral Communication
KW  - Social interaction
ER  -