Talk at work :  interaction in institutional settings / 
edited by Paul Drew and John Heritage. 
 - Cambridge :  University of Cambridge,  1992. 
 - x, 580 p. 
 - Studies in interactional sociolinguistics ;  8 .
<br/><br/><label>ISBN: </label>0521374898 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Interpersonal relations.<br/>Sociolinguistics.<br/>Oral Communication.<br/>Social interaction.