TY  - BOOK
AU  - Carpenter,Susan L.
AU  - Kennedy,W.J.D.
TI  - Managing public disputes: a practical guide to handling conflict and reaching agreement 
SN  - 155542080X (alk. paper)
PY  - 1988///
CY  - San Francisco
PB  - Jossey-Bass
KW  - Conflict management
KW  - Problem solving
ER  -