TY  - BOOK
AU  - Wilson, Ralph.
TI  - Help!: the art of computer technical support 
SN  - 0938151142 
PY  - 1991///
CY  - Berkeley, Calif.
PB  - Peachpit Press
KW  - Computer service industry
KW  - United States
KW  - Management
KW  - Market surveys
N1  - "An Open House book."
ER  -