TY  - BOOK
AU  - Garvin,David A.
TI  - Managing quality: the strategic and competitive edge 
SN  - 0029113806
PY  - 1988///
CY  - New York
PB  - Free Press
KW  - Quality of products
KW  - United States
KW  - Management
KW  - Quality assurance
KW  - Case studies
KW  - Japan
ER  -