Managing quality : the strategic and competitive edge /
David A. Garvin.
- New York : Free Press, c1988.
- xiv, 319 p.
0029113806
90015108
Quality of products--Management.--United States Quality assurance--Management.--United States Quality of products--Management--Case studies.--United States Quality assurance--Management--Case studies.--United States Quality of products--Management.--Japan Quality assurance--Management.--Japan Quality of products--Management--Case studies.--Japan Quality assurance--Management--Case studies.--Japan