TY  - BOOK
AU  - Cross,Mary
TI  - Persuasive business writing: creating better letters, memos, reports, and more 
SN  - 081445898X
AV  - HF5718.3 .C76 1987
U1  - 808/.066651�19 
PY  - 1987///
CY  - New York, NY
PB  - American Management Association
KW  - Business writing
ER  -