Cross, Mary. Persuasive business writing : creating better letters, memos, reports, and more / Mary Cross. - New York, NY : American Management Association, c1987. - x, 179 p. : ill. ISBN: 081445898X Subjects--Topical Terms: Business writing. LC Class. No.: HF5718.3 / .C76 1987 Dewey Class. No.: 808/.066651�19