Murphy, Kevin J., 1950- Effective listening : hearing what people say and putting it to work for you / Kevin J. Murphy. - Toronto : Bantam Books, 1987. - ix, 179 p. ISBN: 0553052128 Subjects--Topical Terms: Communication in management.Listening. LC Class. No.: HD30.3 / .M87 1987 Dewey Class. No.: 658.4/52�19