TY  - BOOK
AU  - Voss,Christopher
TI  - Operations management in service industries and the public sector: text and cases
U1  - 658.5/O61 
PY  - 1985///
CY  - Chichester
PB  - Wiley
KW  - Service industries
KW  - United States
KW  - Management
KW  - Case studies
KW  - Great Britain
KW  - Social work administration
ER  -