Operations management in service industries and the public sector  text and cases 
Christopher Voss ... [et al.] 
 - Chichester  Wiley  c1985 
 - ix, 318 p.  ill  23 cm. 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service industries--Management--Case studies--United States<br/>Service industries--Management--Case studies--Great Britain<br/>Social work administration--Case studies--United States<br/>Social work administration--Case studies--Great Britain
<br/><br/><label>Dewey Class. No.: </label>658.5/O61