TY  - BOOK
AU  - Tillet,Gregory
AU  - French,Brendan
TI  - Resolving conflict: a practical approach 
SN  - 0195517539
PY  - 2006///
CY  - South Melbourne, Vic.
PB  - Oxford University Press
KW  - Conflict management
KW  - Mediation
KW  - Problem solving
N1  - Includes bibliographical references (p. 319-331) and index; Recommended text : LC 131 Language and Communication Studies
ER  -