Details for: Service management : operations, strategy, and information technology /

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Material type: Text

TextPublication details: Boston, Mass. : McGraw-Hill/Irwin, c2004.Edition: 4th edDescription: xx, 587 p. : ill., maps ; 27 cmISBN:

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Holdings
Item type	Current library	Collection	Call number	Status	Notes	Date due	Barcode
Books	Matheson Library Main Collection	Main Collection	658 F562 (Browse shelf(Opens below))	Available	Recat		148978

Previous	No cover image available	No cover image available			No cover image available			Next
Previous	658 F285g 1984 General and industrial management	658 F485. Managerial process and Organizational Behaviour.	658 F562 Service management : operations, strategy, and information technology /	658 F562 Service management : operations, strategy, and information technology /	658 F699s The super executive's guide to getting things done	658 F771 Foundations of management /	658 F771 Foundations of management /	Next

Accompanying CD-ROM contains PowerPoint lecture slides, Service Model simulation software, an Excel spreadsheet, chapter quizzes, and websites.

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