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Winning ways : achieving zero-defect service / Jacques Horovitz.

By:

Horovitz, Jacques

Material type: Text

Text

TextPublication details: Cambridge, Mass. : Productivity Press, c1990.Description: xxii, 143 p. : illISBN:

091529978X

Subject(s):

Customer services

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Holdings
Item type	Current library	Call number	Status	Date due	Barcode
Books	Matheson Library	658.812 H816w (Browse shelf(Opens below))	Available		087882

Translation of: La qualite de service.

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