Matheson Library
Empowering Knowledge, Inspiring Discovery

The service consultant : principles of service management and ownership /

Garner, Ron.

The service consultant : principles of service management and ownership / Ron Garner, C. William Garner. - 2nd ed. - Australia : Cengae Learning, 2014. - xviii, 397 p. : ill. ; 24 cm.

Includes index.

1133612350


Service industries--Management.
Automobile industry and trade--Management.
Management.