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Moments of truth /

Carlzon, Jan.

Moments of truth / Jan Carlzon. - Cambridge, Mass. : Ballinger Pub. Co., c1987. - xiii, 135 p.

ISBN: 0887302009

LCCN: 88990873

Subjects--Corporate Names:
Scandinavian Airlines System--Management.

Subjects--Topical Terms:
Aeronautics, Commercial--Management.--Sweden
Airlines--Management.--Sweden

LC Class. No.: HE9860.S28 / C37 1987

Dewey Class. No.: 387.7/065/485�19