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Service management : operations, strategy, and information technology / James A. Fitzsimmons, Mona J. Fitzsimmons.

By:

Fitzsimmons, James A

Material type: Text

Text

TextPublication details: New York : McGraw-Hill, c2001Edition: 3rd edDescription: xxvi, 646 p. : ill., map ; 27 cmISBN:

007231267X (acidfree paper)

DDC classification:

658 F562

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Holdings
Item type	Current library	Collection	Call number	Status	Notes	Date due	Barcode
Books	Matheson Library Main Collection	Main Collection	658 F562 (Browse shelf(Opens below))	Available	Recat		137567

Includes index.

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